Frequently Asked Questions
I haven’t received my order confirmation. What should I do?
Once your order has been placed, you should receive an order confirmation email shortly after.
If you haven’t received it, please check your junk or spam folder, as it may have landed there by mistake.
If you're still unable to locate it, please contact us and we’ll be happy to confirm your order.
When will I be charged for a pre-order?
Pre-orders are charged at the time of purchase, not at dispatch.
By placing a pre-order, you are securing your item from a limited release.
How long do pre-orders take?
Pre-orders typically remain open for 7–10 days.
Once the pre-order period closes, items move into production before being shipped to us and dispatched to customers.
Please allow approximately 6 weeks from the close of the pre-order period for dispatch. These timeframes are estimates and may vary slightly due to production timelines, freight delays, or other circumstances beyond our control.
Can I cancel my pre-order?
Due to the limited nature of our drops and production process, pre-orders cannot be cancelled once the pre-order window has closed.
Please ensure you review sizing, shipping timeframes, and order details carefully before placing your order.
Can I order pre-order and in-stock items together?
Yes, however we recommend placing separate orders if you would like in-stock items shipped sooner.
If items are ordered together, dispatch timing may be affected.
Why does GDSP8TH use pre-orders?
GDSP8TH operates using a limited drop model. While many items are released as ready-to-ship, some pieces may be offered as pre-order depending on the drop and production schedule.
Pre-orders allow us to produce in limited quantities, maintain quality, and reduce overproduction, while still giving customers access to exclusive releases.
This approach helps us keep each drop intentional, limited, and premium, while ensuring we can continue delivering high-quality pieces.
I received the wrong item. What do I do?
We’re sorry about that.
Please contact us within 7 days of receiving the order with:
Our team will review this and work to resolve the issue as quickly as possible.
My item is faulty. What should I do?
If you believe your item is faulty, please contact us within 7 days of receiving your order with:
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Clear photos
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Your order number
Once assessed, if the item is confirmed faulty, we will arrange the appropriate resolution.
What is your returns policy?
Due to the limited nature of our drops and pre-order model, all sales are final.
We do not offer returns, exchanges, or refunds for:
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Change of mind
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Incorrect size selection
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Incorrect item selection
Returns are only accepted for faulty items or incorrect items sent, and must be reported within 7 days of delivery.
Can I cancel or change my order?
Once an order has been placed, we are unable to guarantee cancellations or changes.
Orders begin processing quickly to ensure efficient dispatch. Please double-check your order details before completing checkout.
I entered the wrong address. Can I update it?
If you've entered an incorrect address, please contact us as soon as possible.
If your order has not yet been dispatched, we may be able to update the address.
Once dispatched, address changes are no longer possible and you may need to contact the courier directly.
How long does shipping take?
Shipping timeframes vary depending on your location and are displayed at checkout.
During high-demand drops, processing times may be slightly longer.
Do you restock items?
GDSP8TH operates on a limited drop model.
Once an item sells out, restocks are not guaranteed. Each drop is released in limited quantities and items may not return.
To stay informed about future drops, we recommend:
How do your garments fit?
Our garments are designed to fit true to size.
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For a standard fit, choose your usual size
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For a more oversized or relaxed fit, we recommend sizing up
Fit preference ultimately comes down to personal style.
Where can I find the size guide?
Our size guide is available on each product page to help you choose the best fit.
We recommend reviewing measurements carefully before placing your order.
Do you have physical stores?
No — GDSP8TH is an online-only brand.
Our official website is the only authorised place to purchase GDSP8TH products.
How can I stay updated on new drops?
To stay informed about upcoming releases:
Drops are limited and released on a first-come, first-served basis.
